OUR GENERAL CAR RENTAL TERMS & CONDITIONS!
WHAT IS INCLUDED AND WHAT IS NOT INCLUDED IN THE RENTAL FEE:
Albanian VAT & local taxes; Albanian regular annual road taxes; annual SGS Check; vehicle property tax; permission for circulation abroad for the Vehicle; obligatory Third Party Liability vehicle insurance (TPL), Vehicle insurance (CDW & TP: Collision Damage Waiver & Theft Protection) (the excess is detailed according to the client’s history, car category, inland or abroad use, driver’s age, mode of payment, private or company client, insurance coverage type, etc); Unlimited Kilometers inland for under 30 days rentals, Snow chains (by request) – ARE INCLUDED in the rental FEE.
Fees for toll roads, bridges, tunnels, inland/abroad; International Motor Insurance – Green Card (covers the Lessee’s liability for damages to other vehicles in the event of collision abroad); Personal Accident Insurance (PAI) for inland/ /abroad; taxes by states (other than Albania); ferry fees; border/customs fees; parking charges/fines; speeding fines; fines on the driver/on the Vehicle inland or abroad during the rental period; – ARE NOT INCLUDED in the rental FEE.
DRIVER AGE & DRIVING LICENCE/PERMIT: Minimum 18 to maximum 75 years of age allowed (however there are limitations according to car category, size and models). The principal driver & any additional drivers will need to provide a full driving licence in their name. An international driving licence/permit does not replace the requirement for a regular driving licence. If using an international driving licence/permit, a full driving licence in the principal driver’s name will still be mandatory in order to rent the vehicle. The Handover and Return of Vehicle is done by a Check Report signed by both entitled parties, attached to the Rental Agreement.
RENTAL WARRANTY DEPOSIT: When collecting the vehicle the Lessee will be required to leave a deposit according to the vehicle category. The following payment forms are accepted at the start of the rental to cover the deposit: Bank Transfer, Cash or by Credit Card: Mastercard, Visa (Not pre-paid), American Express. Credit Cards must be in the Principal Lessee’s name. The Warranty Deposit is used to cover any extra dues charged to the Lessee caused by infringements of the Terms & Conditions and for cases of insurance exceptions list. Otherwise is returned at the end.
CANCELLATION, AMENDMENTS & NO SHOW TERMS:
CANCELLATION OF FULLY PREPAID RESERVATIONS: Reservations can be cancelled online free of charge up to 48 hours before the start of the rental. Reservations cancelled within 48 hours of the start of the rental will be charged a fee equal to a 3 day rental. There will be no refund or additional charge for reservations less than 3 days in duration. Where the vehicle cannot be picked up due to insufficient documentation or failure to provide a valid credit card this will be treated as a cancellation made within 48 hours provided we are advised at the pick-up time. CANCELLATION OF DEPOSIT RESERVATIONS: Cancellations made more than 48 hours before the start of the rental will be charged a fee equal to the deposit amount. Reservations cancelled within 48 hours of the start of the rental will be charged a fee equal to a 3 day rental or the deposit amount whichever is the greater. There will be no refund or additional charge for reservations less than 3 days in duration. Where the vehicle cannot be picked up due to insufficient documentation or failure to provide a valid credit card and we are advised of this at the time of pick-up – this will be treated as a cancellation made within 48 hours.
AMENDMENTS: Reservations can be amended free of charge before the start of the rental. There are no refunds for any unused days or hours if the vehicle is returned early on any rental.
NO SHOWS: A 100% cancellation fee will be charged if the Lessor is not notified of cancellation prior to the start of the rental. This includes where the vehicle cannot be picked up due to insufficient documentation; failure to provide sufficient funds to cover the deposit amount; and/or failure to collect the car at the specified time/date.
SPECIAL NOTE: There are no fees charged for cancellations or no show cases for bookings via global booking platforms – in that case the global platform booking system Terms & Conditions apply!
ISSUES RELATED TO INSURANCE CASES/LIMITATIONS/OBLIGATIONS/TERMS FOR INSURANCE COVERAGES:
The TPL covers 100% if the vehicle is damaged from an identified third party (must be certified by Police Report!)
If no third party liable is identified the CDW&TP insurance is applied (according to the agreed excess range) under proper evaluation on the nature of the damages and the cause, except for all the cases listed in the Vehicle Insurance Exclusions List. For all inquiries regarding Vehicle Insurances the Lessor is the only in charge to respond. At the Lessor’s counter, the Lessee may decide to buy additional cover to reduce or remove the CDW&TP excess, or to cover what CDW&TP doesn’t, such as the points described in the Vehicle Insurance Exclusions List.
THE VEHICLE INSURANCE EXCLUSIONS LIST:
All the interior of the cabin if no proof (Police Report) of external covered case as a cause for damages in interior!
All the cases of fire (vehicle burned in part or fully) when the cause is from cigarette, Lessee’s careless acts!
All the cases of any damages caused from a drunk driver on the steering wheel if so certified by Police Report!
All the cases of any damages caused from a driver under illegal substances effect if so certified by Police Report!
All the cases of any damages caused from an unauthorized driver or driver with expired authorization!
All the cases of any damages caused by willing of the Lessee – example: the vehicle is thrown down on a deep abyss and there is no sign to proof that the driver was inside the vehicle; crashes in downhill due to no park brake use!
All the cases of theft/loss of the vehicle by high-jacking or if the Lessee does not supply the original vehicle key!
All the cases of underneath damages caused by careless/irresponsible/wrong use by the Lessee!
All the cases of any damages caused by floods in public/private parking lots not related to a natural disaster!
All the cases of lost/missing of parts/equipments or damages (wheels, wheel covers, tires, mirrors, spoilers, wipers, number plate, antenna, spare wheel kit, jack-compressor) where there is no proof of an accident by Police Report!
All the cases of damages on the vehicle from malicious acts, strikes, coup d’état, wars, invasions, revolts, crowd violence, turmoil, terroristic acts, atomic explosions, radiations, intentional sabotage acts, chemical attacks, ambush attacks, attempted assassination!
All the cases of damages caused by a tire explosion/puncture/failure when this is declared/stated by Police Report!
All carrier/tow truck expenses if the case is related to wrong/irregular use of vehicle or faults from the Lessee!
All the cases of any damages caused from improper driving, improper use of the vehicle on inappropriate roads, vehicle flotation passing rivers or lakes or flooded tunnels in conditions not complying with vehicle’s specifications!
All/Any expenses (accommodation, alternative transportation, etc) occurring in relation to the vehicle covered!
All/Any medical expenses or any cost for fatalities of the driver or passengers relative to the vehicle covered!
All cases of accidents where the Third Party collision is hidden or Lessee applies for CDW instead of a TPL procedure – even if CDW coverage is granted at first, the Lessee will be held responsible to return the amount granted!
All cases of loss/theft of precious personal goods inside the vehicle, or any interior part/equipment, or navi/radio/ /CD-changer/documents, subject to a theft by breaking windows or by entering an open (unlocked) vehicle!
All cases of damages/losses on a vehicle during seize/confiscated period by Law Authorities because of Lessee’s acts!
All cases of interior parts/windshield/windows broken/damaged from objects/passengers improperly/unsafely placed on-board (objects or driver/passengers travelling with no seat belt or babies with no baby-seats)!
The Lessee agrees that regarding accidents or collisions with third party vehicles/objects/persons the Lessee is bind to declare the event, to call the Police and not to escape from the spot of the event considering that CDW/TP would cover this too! The Lessee should not take over the fault saving other parties involved (as this will worsen his insurance credit), neither should be part of litigations or fighting on the road – The Lessee is bind to CALL THE POLICE and like in all cases calling also Albania Auto!
(Inland POLICE: CALL 126 or 129 or contact nearest Police Station)
The Lessor delivers at no delivery charge a substitute Vehicle free of charge in the case of an own vehicle’s defect;
The Lessor delivers at no delivery charge a substitute Vehicle only after the presentation of the Police Report (including vehicle’s documents) on the accident under these terms: free of charge substitute vehicle for all cases where CDW&TP/TPL coverage applies; extra charge second vehicle for all cases where CDW&TP/TPL coverage does not apply (if the Lessee needs a second vehicle) – the rental fee of the damaged vehicle continues up to its rental term, after repair the vehicle is redelivered if enter the rental term; any substitute/second vehicle is subject of all provisions of this contract including a new Warranty Deposit for the substitute/second vehicle; The Lessor covers at his expense repairs of damages/failures that are not caused from misuse of the Lessee;
FUEL POLICY, ADDITIONAL DRIVERS & EXTRA EQUIPMENTS:
The vehicle should be returned with the same amount of fuel it was picked up with. Babyseat (only by request) extra daily fee: 3 Euro, Portable navigator extra daily fee: 10 Euro, Mobile phone with a rechargeable SIM card extra daily fee: 5 Euro, Top roof extra luggage carriers extra daily fee: 10 EURO, additional driver extra Fee: 10 Euro.
OTHER IMPORTANT LESSEE’S RESPONSIBILITIES – THE LESSEE SHALL:
Respond to the Lessor for the arrangement of the regular or extra inspections, interventions and services;
Use the Vehicle responsibly; bear responsibility for all passengers on-board; not sublease the Vehicle and not trade it; not tow other vehicles or items; not allow other unauthorized persons to use/drive this Vehicle; not use the Vehicle exceeding its total limit of carrying weight; not transport illegal materials; not transport improper materials on-board; not place passengers or materials improperly on-board; not use the Vehicle in dangerous conditions on floods or ice; not infringe Albanian road circulation laws and codes; not eat or drink on-board, not circulate without functional reserve wheel; not circulate without anti-snow wheel chains in cases/roads when this is obligatory; not drive off-road; not drive in wet clothes, not eat/sleep overnight inside the Vehicle cabin;
Notify the Police in case of accident, theft, damages and provide to the Lessor an official copy of the Police Report or Official Decision of the Administrative Court (in cases abroad when such procedure is normative);
Notify the Lessor for any defects noticed in the Vehicle leased from the Lessor, at the spot or at once, otherwise delaying in noticing or driving the Vehicle with yellow or red signals in the instrument cluster or with visible vibrations, noises, anomalies may cause for greater damages and for all repairs to be charged to the Lessee;
Be held responsible and pay all dues for damages to the Vehicle caused from bad quality/improper fuel;
Be held responsible and pay all dues for all damages from careless/irresponsible/wrong using the Vehicle, such as damages on the clutch/clutch disc (burned clutch), on the engine Volant/tires/rims-wheels/claxon;
Pay all costs for: wheel balance and wheel convergence; tire/wheel repair (if reparable); tire/wheel replacement (tire: same size, wheel: same size and brand) in all cases of damages (if not accident certified by Police Report);
Be held responsible and pay all dues for all damages or loss of Vehicle keys (according to costs of official supplier);
Pay all costs for the cabin regeneration – special anti-smoking wash (50 Euro), if Smoker, at return;
Be held responsible and pay all dues for any lost or damages of interior parts, interior accessories, spare wheel tools/kit, spare wheel, vehicle documents, vehicle number plates, emergency kit, burning or holes on the seats;
Accept that inland/abroad the Lessee shall cover by his means all costs arising/caused for waiting a substitute/second vehicle or road assistance by the Lessor; the delivery of the substitute/second vehicle or of any road assistance by Albania Auto will require the estimated drive time due related to the distance from Tirana to the spot of vehicle breakdown in normal drive mode; the Lessee bears responsibility for arranging special needs of ill/latent/elderly passengers when travelling in case of vehicle breakdown;
Not wash the exterior body paint/parts with brush/improper tools; not use oils/improper solvents in interiors.
Pay all liabilities derived from fines, delay interest and their penalties, charged to the vehicles in the Lessee’ use;
Not delay the return of the vehicle or self-prolong the lease without notification and confirmation from the Lessor;
Pay all dues, charges, liabilities for all what is not covered by the Vehicle’s insurances;
Pay the rental FEE even in case of Lessee’s driver licence retreat as no rental freeze or rental grace periods are granted. Albania Auto offers at negotiable fees drivers in case the Lessee seeks extra driver temporarily.
Not perform interventions/alterations/replacements/repairs of any kind in the vehicle, subject of this contract.
Accept that the data of the vehicle’s Black Box/GPS are considered proofs in cases of accidents/fire/theft.
NOTE for Albanian citizens that may rent an Albania Auto vehicle or travel in it. Neighbouring or reachable countries that can be visited, driven to or through, without visas:
Bosnia-Hercegovina, Kosova, FYROM (Macedonia), Turkey, Israel, Croatia, Montenegro, Austria, Bulgaria, Estonia, France, Germany, Hungary, Italy, Lithuania, Malta, Poland, Cyprus, Cech Republic, Slovenia, Sweden, Belgium, Denmark, Finland, Greece, Netherland, Island, Letonia/Latvia, Luxembourg, Norway, Portugal, Romania, Slovakya, Spain, Switzerland. The documentation needed for travel with rental vehicle into these countries: Valid New Biometric Passport for the driver and all passengers on board, Valid vehicle documents such as, vehicle’s international circulation permit (offered by Albania Auto by request), international driver’s licence and the vehicle’s International Motor Insurance – Green Card (to be purchased by the client at any border before exiting Albania (or ask for it/buy it at Albania Auto offices)!), Hotel booking document / prepaid accomodation / correct host address in the visiting Country, Return prepaid ticket/s if travelling by sea lines or crafts, Valid for stay abroad time or travel time personal health insurance for driver and all passengers on board (to be purchased by the client at any border before exiting Albania or at Albania Auto offices!). There may be exceptions, new or temporary limitations, less requirements or voids by different countries – Albania Auto recommends all customers to be informed prior to travelling to any foreign country by car.
WARNING: To visit or enter or pass/drive to/through any other Country that it is not included in the above Group it requires a valid VISA for the driver and all passengers on board if Albanian citizens!
Booking/Reservations: Depending on availability, the vehicle can be rented without a prior reservation. Usually a reservation is necessary and required. Direct bookings can also be performed via global booking platforms such as booking.com, rentalcars.com, (more platforms will include Albania Auto and will be presented in detail). On-line reservations can be performed through the direct application form on our website. In this case, the applicant will be notified by Albania Auto operators about the economic offer as well as the availability of vehicles. Inquiries and reservations can be performed also by telephone, mobile or fax, as well as by visiting our offices through a direct communication.
Prices: Rental Fee is variable and negotiable depending on:
Vehicle category: Economy, Luxury, Suv, Minivan, Minibus or else.
Itinerary: For higher mileage – longer distances or difficult roads/routes, higher prices may be applied.
Seasons: During high season (May 15th – September 15th, December 15th – January 15th) prices are +20% higher!
Eligible age/driving experience to rent vehicles from Albania Auto fleet – eligible age range 18 to 75 years old:
1. For vehicles of category ECONOMIC – From 18 years old.
3. For vehicles of category 4X4 – From 20 years old and 3 years of driving experience.
4. For vehicles of category LUXURY and SUV – From 25 years old and 5 years of driving experience.
5. For vehicles of category MINIVAN VEHICLES up to 8+1 seats – From 20 years old and 7 years of driving experience.
The return of the vehicle by the Lessee: The Albania Auto operator or representative thoroughly checks the vehicle, from the outside, inside, below, the engine, generic parts, technical and mechanical, every vehicle accessory, the spare tire, the trunk, the brakes, etc. Once Albania Auto authorized operator confirms that the vehicle has been returned correctly, the Lessee will receive the full amount of the prepaid deposit (Warranty Deposit). The vehicle should return in the same condition as received by the Lessee, except for the normal wear & tear consumption of brakes/tires.
Rentals with Chaufeur (personal driver) (DRIVEN RENTALS): This service consists of a common rental of a vehicle, but with a driver. The rent could be by day, hourly, or for a specified itinerary. Rent by day: Above the displayed price of the daily rent of the respective vehicle (see our prices), the following will be applied for the driver:
1. a fee of 25 Euro/day, for 8 hours
2. a fee of 40 Euro/day, for over 8 hours
3. a fee of 65 Euro/day, if spending the night outside Tirana
4. a supplement of 20% on top of the above tariffs, for drivers with foreign languages communication skills.
Rent with a set itinerary: In this case, the price of rent includes the driver’s fee and fuel expenses:
1. Within Tirana, 30 – 50% of the daily rental price (no more than 20 km, up to 5 hours).
2. Up to 45 km from Tirana, 40 – 60% of the daily rental price. (Rinas, Durrësi, Kruja, etc, up to 5 hours).
3. Up to 100 km from Tirana, 50 – 70% of the daily rental price. (Shkodra, Fier, etc., up to 5 hours).
4. Over 100 km from Tirana, 0.3 – 0.8 Euro/km, depending on the vehicle category (up to 6 hours).
Sending and receiving the vehicle at a specified address: For sending and receiving the vehicle of Albania Auto at the address requested by the client, Albania Auto implements the below tariffs/fees:
1. Within Tirana, 5 – 10 Euro.
2. Up to 45 km from Tirana, 15 – 20 Euro.
3. Up to 100 km from Tirana, 30 Euro.
4. Over 100 km from Tirana, 0.3 Euro/km.
Protection of Customer’s Personal Data: At the moment of the Car Rental Agreement stipulation the customer is informed from the Lessor according to the provisions of the Albanian Law Nr. 9887 Dt. 10.03.2008 “For the Protection of the Personal Data” and the Albanian Administrative Code that all his personal data will only be used for the purpose and provisions of this Car Rental Agreement (CRA), according to the Law and the Lessee’s full approval is required to allow the use of this personal data. Albania Auto is responsible and regularly controled by the Albanian authorities in charge.